GLOYEX – Help Center

Q1: How do I create a GLOYEX account

Go to the Sign Up page, enter your basic information (name, email, phone number), and verify your account. After verification, you can start using the platform.

Q2: I can’t log in. What should I do?

Make sure your email/phone and password are correct. If you forgot your password, use the “Forgot Password” option. If the issue continues, contact support.

Q3: How do I change my password?

Go to Change Password. Enter your old password and create a new one.

If you forget your password, click "Forgot password" and set a new password using the Gmail verification code.

Q4: How can I update my profile information?

Go to your profile, click Edit Profile, update the information, and save the changes.

Q5: How do I use GLOYEX services?

Browse available features, select the service you need, and follow on-screen instructions for using or requesting services.

Q6: My service request is not going through. What do I do?

Check your internet connection, try again after restarting your device.If the issue remains, contact support.

Q7: What payment methods are supported?

We support mobile banking, credit/debit cards, and other regional payment methods depending on your location.

Q8: My payment failed. What should I do?

Q9: How can I keep my account secure?

Q10: What do I do if I suspect fraud?

Immediately report the activity through the “Report” option or contact support.We will review and take appropriate action.

Q11: I am getting an error message.

Take a screenshot, note the error message, and contact the support team so we can assist you.

Q12: Why is verification required?

Verification ensures security, prevents fraud, and protects both the users and the platform.

Q13: How long does verification take?

Usually within a few minutes to a few hours depending on the volume of requests.

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